We will support customer applications on a 24x7 basis. Where customers want an integrated hosting and support solution for their website or software application.
This is ideal for clients that don't employ a team of developers that can support a website on an ongoing basis. It is also useful where a client wants to have their development agency focused only on new projects, rather than supporting existing website applications that are already live.
Tibus was originally formed by a website design & development agency, and to this day we continue to take a keen interest in the development scene. We understand the inter-relationship between website / application, and the platform it is hosted on. We're proud of our reputation for getting more involved in application support than traditional hosting companies.
Like most clients today, we know that the only measurement that matters is the User Experience. Our approach to Managed Application Support is to take a holistic approach to providing a Managed Application service to our clients. We base this on the metrics that actually matter to each individual client's business (time-on-site, MPUs served / click-through rate / £/€ sales / referrals / other) and it is all backed up by detailed SLAs and KPIs. A fully managed application service that allows our clients to take complete confidence in the health and performance of their website or software application, 24 hours a day.
We are completely agnostic about the core website or software technology that the website runs.
Every website is different, and we treat them as such. But certain elements of a Managed Application service are common. Our solutions start from the very modest (24x7 monitoring & reporting) to the more complex (including code authoring and debugging).
|Service desk for End Users: 24x7, 09.00 to 18.00 or customised hours||Application deployment / release management||Hot fixes, vendor fixes and security patches& updates|
|incident and problem management||UAT (User Acceptance Testing)||Application performance and optimisation|
|On-boarding||Migration from existing providers||DBA|
|Maintenance and application 'housekeeping' tasks||Stress / load testing||24x7 availability & performance monitoring and alerting|
|Service reporting (KPIs against SLAs)||Security review and hardening||Off boarding|
|Risk Assessments||Change and configuration management||Integration|
|Tiered environments: development – staging – production||Managed Application and / or Database service||User and admin permission management|
|Cloud to Dedicated Hardware migration||On-Premises to Cloud migration|