Our support is designed for business and public sector organisations.
You can choose from phone call, live chat, video call, email and in-person meeting.
It is unlimited, it is included in your charges and it is done by our own team in Tibus.
You can find useful information, guides and troubleshooting on our documentation site.
docs@tibus
Our phone support is provided by our team of staff engineers.
It is included in your service charges and it is unlimited.
Tibus technical support is open from 08.00 to 18.00 on all business days.
We'll support you through video calls. They are brilliant for screen sharing and sometimes explanation is just easier when we can see one another.
We prefer MS Teams calls but we'll use whatever works for you...Google Meet, Zoom, Amazon Chime, WhatsApp video calls and Signal.
In order to use a video meeting please simply contact us by email or by phone and we will schedule the call in, often right there on the spot.
You are free to email us any time you need to.
Our staff engineers evaluate the queries and respond directly, often with a phone call too.
We monitor our incoming support queries from 08.00 to 18.00 on all Business Days.
We offer live chat as an alternative to phone call and email.
Our team is available from 08.00 to 18.00 on all business days.
We don't use Chat Bots or AI-type tools. All our Live Chat support is done by the real humans on our Tibus engineering team.
You are welcome to meet us for support and advice, so that we can work together in person. We have offices in Dublin, Belfast and London.
We will of course travel to you if you prefer. Most of our in-person support meetings are done at our client's site.
Most clients have detailed SLAs that include scheduled quarterly, annual or monthly Service Reviews. These are normally done in person.
