Easons

Private Cloud for large and fast-growing e-commerce website

Eason_logo.jpg

Background

Facing fierce competition from online bookstores e.g. Amazon, eason developed a bold and innovative “bricks and clicks” retail model. The business put very substantial investment into its e-commerce capability, targeting both the Irish and International online markets.

Eason recognise that an always available and efficient e-commerce site is essential for survival, as downtime literally means lost sales and a slow user experience will push potential customers to competitors’ sites.

What we did

  • Designed and delivered a dedicated managed hosting platform, using Private Cloud technologies
  • Utilising virtualisation we deployed individual hosting environments for eason’s applications and e-commerce site
  • This platform is designed to be a highly available and secure
  • Extensive work with Eason development teams to maximise performance of a demanding database driven website
  • Underpinning physical platform hosted in ISO 27001 accredited Tier 3 datacentres
  • No single points of failure
  • Fully managed service with comprehensive SLA

Result

  • Ireland's best online book and eBook shop
  • Improved customer satisfaction
  • Better conversion rates
  • Increased revenue
  • Retail Excellence Ireland award for National Website of the Year, 2013

"Tibus are a key part of our supply chain for the busy and fast-growing easons.com website. They are technically smart and very proactive."

Declan Feely, ERP & E-Commerce Manager