We are a team of technical and commercial people,
working together to make Internet Services
for businesses and public sector organisations.
Everything we do is designed to help our clients
best serve their online customers and digital audiences.
Since Jan 6th, 2003! It was snowing and I was almost late on my first day! I've done a whole bunch of jobs since starting in Tibus as a Business Development guy.
Working with key clients on larger projects, especially the start of our engagement with them. Lots of input into product development and technical steering. Keeping the lines of communication working well with our shareholders in London.
I started as merchandiser, racing around the north of Ireland with a little crew of 4 blokes fitting out new Mace / Maxol shops. My salary was £9887 and most of that went on the monthly payments for my first car - a Mini Metro. I loved it all though, great times. I've done increasingly senior jobs in Tibus and for the Groups that have owned us over the years.
I've done loads of professional certifications but my degree wasn't in business or IT. I have an LLB Law from Newcastle University.
Lots of work with our Ops team, customer success and commercial folks. We work on an 'agile' basis these days so we meet frequently, most days in fact. We do a lot via email and there in normally work to do with customers directly - video call and meetings. We're owned by a large media company, so almost every day there is work needed on forecasts and progress meetings and so on. It is varied.
Travelling to new cities and meeting new clients. That really never gets old - it's always a genuine thrill to be working with good people on new things, often in a town we haven't been in before.
The release of the Savile Inquiry findings in 2010 was something else - genuine new tech for everyone on a massive news story. Some of our work with on the Live Football streaming has been exciting over the years.
The Road by Cormac McCarthy. No beginning, no middle, no end. No plot and no characters. But it's the best book I've read. I haven't seen the movie and don't intend to either - the book was perfect.
I'm not a massive movie buff so my answer is likely to prompt giggles at the back from the cool kids. My son recently got into the Indiana Jones movies and I really enjoyed those! I'm sure I'll think of something more worthy if you let me think...
Almost all - I love going to gigs and I love new music. I've recently bought a turntable and amp, so I've been buying the odd vinyl LP which I'm really enjoying - such a good format for music!
Succession is superb. Colin from Accounts was recommendation from a friend who think he knows everything about telly. So I'm obviously pretending to him that's it's just okay, but my wife and I have been laughing out loud at it.
Yeah I love them - mainly rugby, football and cricket. My family are Aberdeen FC fans, so I have that affliction too. I'm currently passing the Dons love on to my own kids, for their own life of low-level football misery.
Email is good as a first step. But phone (remember those!?), Teams, Google Meet and Zoom are all good too. We still do lots of face-to-face client meetings and will probably always do those too. No substitute for a whiteboard, a bunch of laptops and a platter of sandwiches.
I hate ice cream. People actually get angry with me about it. I just don't like it. I'm genuinely thinking about forming an online community - surely I'm not the only one out there that doesn't like it?
17 years!
A little bit of everything - Billing, customer/supplier queries, expenses, account recs, H&S.
Admin assistant, Credit Control and Finance Assistant - all in Tibus, I started the day after I graduated from Queens. Most of my work has related to Finance.
Not relevant in the slightest but I have a 2:1 Bsc degree in Georgraphy from Queens.
Usually customer/internal queries and anything else thrown my way.
I love it when I can resolve queries in a timely manner or reconcile an account. Also working as part of the team.
Moving to our new billing sytem - we waited years for this!
I don't have a favourite, I'll read pretty much anything.
Charlie and the chocolate factory - has to be the original though, it reminds me of my childhood and weekends at my grandparents house.
Not a big music fan, but I do listen to pop music.
I'm not a big tv fan but I did recently watch Firefly Lane as so many people recommended it.
By phone - 02890436665 or e mail [email protected]; [email protected]
I did a sky dive in Las Vegas at the Grand Canyon.
3 years.
Look after the core infrastructure, Firewalls both customer and core, Managed Internet Connections and leased lines. Provide monitoring of the network and support to both the operational and commercial sides of the Business.
First and second level engineering support on fixed and mobile WAN’s, including maintenance of equipment’s and Ae. Satellite support engineer for deployed systems. Senior Network Engineer for deployed and fixed networks. Operations manager for section of company (100+ pax). Sub role in mentoring and coaching.
CCNA
Ensure the stability of the network through monitoring. Fulfil any customer requirements that require modifications to their network. Provide support to the Operations team through network build and / or SME advice. Provide SME support to Commercial in terms of what can be built and covering costs.
Variety, both in terms of what work is required but also the number of systems / different equipment’s in use.
New connection to the SSE, while the main connection was a fairly tradition design the redundant connection utilised new and innovative systems.
Malazan Book of the Fallen, epic fantasy with more than enough GoT style twists to keep anyody interested.
LOTR - Epic scale and story
Listen to just about anything.
Currently watching Black Mirrior but slightly different everybody should watch Only Connect.
Follow Football (Dundee and Scotland) and Rugby (Scotland) but playing days are behind me, just some light swimming these days.
Through the proper channels! Or email and support number. Can try my direct number but it rings so little that it takes me a minute to work out what it is making that noise.
2 Years
Customer & Billing & Support Queries
Credit Control & Finance Manager- Most of my work has been to do with Finance over last 12 years.
Not really I have done some relevant courses over the years but my A levels where in child Psychology!
Dealing with customer queries around billing.
That I can help customers!
Upgrading to the new Ultrafast.
I don’t have a favourite as I don't read much does Magazines count?
TAKEN-I love thriller movies!
Florence & the machine/Jess Glynn
Bridgerton! Loved it can't wait for the next season to come out on netflix!
I enjoy going out running
A very fussy eater, plain Jane!
3 1/2 years
Automate all the things!
I worked in a 'tradition' Sys Admin roles before moving into the DevOps space focusing on automated cloud deployment.
BSc Computing & Information Technology. Though a lot of the learning in this line of work happens 'on the job'.
It's very varied. Recently I have been working on developing a new self-service product line for Tibus which involves deploying new hardware and software and integrating everything with our existing system. My day may also involve automating the deployment of the latest piece of software to aid our support teams in deploying servers to customers. I may also be involved with assisting the support staff with complex customer queries. I am also involved with the company's IT Security Working Group and my day may involve meetings about that, or carrying out internal projects or pieces of work to ensure we remain compliant with our ISO27001 certification.
Being given the freedom to explore new technologies that I think might be of benefit to the company.
There are a few. Migration of our billing and tickets system being one. Doing so has helped make my colleagues jobs easier day to day. Overhauling our system to provision servers for customers is another. Again this has made my colleagues lives easier as well as providing a better experience for the customer as we're able to provision servers much quicker than before.
Both Italian Jobs. I like cars and fast stuff.
My taste is incredibly varied. I don't think I could pin it down, just anything that I think sounds good. So long as it's loud and has plenty of bass!
I've recently watched The Diplomat, Beef, The Jeffrey Dahmer Story, We hunt together, Blue lights, Once upon a time in Northern Ireland, The Sixth Commandment.
By email.
I once drove the wrong way down the M1. I mean, it was closed at the time and the police had turned us all around to get us off the motorway. Other than that, I have no secret, hidden, talents. What you see is what you get with me!
More than 2 years
My main responsibility is ensuring revenue and profitability targets are achieved, but my role is a broad church that spans from identification of new business opportunities (including product / service development), development of bids, proposals and quotations, key account management and credit control, through to supplier management and contract negotiation (plus lots more in between).
My first real job was as an international drug dealer with Galen Pharmaceuticals, which afforded me the opportunity to travel to a variety of far-flung locations including South Africa, China, Ghana and Yemen (really). I was then seduced into the world of management consultancy and joined the Marketing Strategy team in PwC (back when it was still PricewaterhouseCoopers), before moving on to a more boutique Sales and Marketing Consultancy, and then setting up my own independent consultancy practice which focused on providing Bid and Tender Management services for a broad range of clients. This eventually led me to joining Zesty (a sister company of Tibus) as Bid Manager, before I moved to Tibus as Commercial Manager in March 2021.
At University I studied Chemistry - and the scientific rigour, methodological approach and 'professional curiosity' this endowed me with still stands me in good stead.
No such thing as a typical day! Any given day can include working on developing proposals tender responses, looking at service enhancements for existing clients or reviewing our supply chain to identify opportunities for cost reduction or service improvement.
Retaining customers because they get a great service from Tibus is always rewarding.
We recently migrated to a new platform that combines our customer management, billing and support systems into one - having experienced the benefits this has conferred, my only regret is that we didn't do it sooner.
Currently reading 'Built to Move', 'Outlive', 'Exercised' and 'The Comfort Crisis' in an effort to revoke the excesses of the lockdown / WFH era.
The Empire Strikes Back - because I still remember the feeling of shock after hearing Vader's "No, I am your father" line. I yearn for those pre-spoiler days, when you hadn't heard, read or seen all of the plot twists before a movie was even released.
Grew up on the likes of Van Halen, Guns N' Roses and Def Leppard (which was my first "proper" gig, at the King's Hall in Belfast for the Hysteria tour in 1987) - although I'm going to Taylor Swift's Eras Tour in Dublin next year, so there's no short answer to this question.
Recently enjoyed Succession (IYKYK) and Industry - currently considering rewatching Breaking Bad.
Eternally optimistic supporter of Ulster Rugby - maybe this is our year......
Ideally send me an owl - otherwise drop me an email at [email protected]
I've done the highest bungee jump in North America.
Two years.
I manage all aspects of customer relations from onboarding to service reviews to advising on new products. I oversee the team of Customer Support Engineers to ensure the best level of support is provided to all customers. I am also responsible for the running of our Information Security Management System.
Previously I was a Project Services Manager which was a mix of Account Manager and Project Manager. I managed a team of technicians to fulfil contracts to a high standard and usually in a tight timeframe.
My typical day starts in the gym, usually about 6.30am for around an hour. Then it's coffee time and quick walk for the dog. Straight into my to do list thereafter, which is in order of priority and I'll attempt to work through that while dealing with new queries from clients and colleagues throughout the day. Evenings are for photography, TV, books and occasionally pints with friends.
I really love learning new aspects of the technical side of things in Tibus, I'm not very technically minded but love it when I can really nail down new knowledge. I think this helps not just me but also colleagues and customers alike.
I really enjoyed the recent data centre migration project. It was tough to organise and manage given the complex relationships involved but it was really good fun to be part of and I learned a lot from it.
Homage to Catalonia by George Orwell. I have a strong interest in the Spanish Civil War and this book is one of the best accounts of that period.
Rear Window. Because I love people watching (and no, haven't witnessed any murders yet).
Grew up in the 90s, so the usual Brit Pop (Oasis, Blur, The Verve, etc.) but I also enjoy a bit of 50s/60s rock and roll and jazz now and again.
Recently obsessed with Succession. Favourite TV shows... The Wire, The Sopranos and It's Always Sunny in Philadelphia.
I'll watch any sport. Football is the favourite and I'm a big Man City fan. I'll play football now and again and used to play a lot of golf.
I was an Irish dancer from age 3 to 10 and was touted by adjudicators to be a future All-Ireland Champion before I quit to play football instead. The football got me nowhere.
3+ years
Fixing things that have gone wrong and making people happy.
I've always done technical support roles and customer service, I learnt early on I was always happiest fixing things. I've a keen interest in electronics repair as well.
I was prouder getting my CompTIA certification than I was getting my GCSE's.
Staying on top of tickets, responding to alerts and generally keeping things tidy and ticking over.
Every day is different and brings a new challenge!
Ongoing consolidation projects give me more satisfaction than I thought they would.
Wheel of Time series for its epic world building and story telling.
Pulp Fiction - it's a perfect movie. Not a single wasted scene, entertaining from start to finish.
Anything guitar driven!
Foundation at the minute but I can always go back to Red Dwarf if I need a good laugh.
Lifelong Arsenal fan, love some MMA but can never stay up late enough to watch it live now...
Either phone or email.
I've never driven a car but I did once fly a plane!
4 years
All things finance (budget & forecast, monthly management accounts, P&L management) and a bit of forward-thinking commercial strategy for Digital Services as a whole (Tibus, Simply Zesty and Web Bureau)
Finance Manager, Commercial Finance Manager
MA from the University of Cambridge
Day to day finance queries, interacting with the various shared service centre finance functions (accounts payable, accounts receivable, payroll etc.); ultimately the things I look at on a daily basis all roll together to form the month end/year end results so, in a sense, I am always looking to see what our P&L is/will look like at the end of the month or the year
As painful as it can be, I do enjoy the process of building the annual forecasts from the bottom up. It's nice to start the year with a blank piece of paper and look ahead at what the business might achieve over the next 12 months - and what we need to do to get there!
The acquisition of Web Bureau was the first item on my agenda when I started in November 2019 and it has kept me busy, in various ways, ever since!
Lord Of The Flies by William Golding and Catcher In The Rye by JD Salinger both came to me at very formative times in my life and were the first books that really made me start to open my mind and think a bit more deeply about things
American Beauty - it changed the way I think about the world ("it's hard to stay mad when there's so much beauty in the world")
Oasis were my favourite band growing up but the musical influence of my parents - The Beatles, Tom Petty, Dire Straits, Eric Clapton - is hard to overstate
I thought Succession was the best TV I've seen in years. I also recently enjoyed Beef on Netflix and am currently into The Bear on Disney+
I love all sports - rugby, football, golf, horse racing mainly, but I will literally watch anything. Liverpool is the team I've supported for the longest and it's been a long, often painful, road. Supporting England's rugby team - as an Englishman living in Northern Ireland - is also proving difficult of late!
I have a strange obsession with The Oscars and can name every Best Picture winner going back to 1928
5+years
Looking after the Support team and helping the customers with technical queries.
Building constructions jobs, bar tender, Asda customer service, BT Broadband support , BT business office 365 support , Godaddy customer support (similar to Tibus)
My education was oriented towards languages , i speak 4 (Russian, Romanian, Greek, English )
Busy with Kids for the past 11 years, I dedicate my time to them, lots of walks, games, movies ..i cook a lot and always looking for something new and challenging.
Best park of this role is that keeps the brain alive, always something new to learn which is never boring and always challenging.
Best projects has to do with migrating services to our infrastructures lots to learn and each case is always new.
"beelzebub tales to his grandson" this book contains all and everything about human live on this planet and the laws of universe and in the end the answers the mystery of what happens next.
Matrix, Forrest gump, Big Fish, Shine, the Groundhog Day, Truman show - all has to do with questions of live.
Depends on the mood Traditional folk music Greek , Indian , middle east ..or could be Rap drum n base , psy trance ,psy ambiance ...classic piano and cello, opera ..really no limits.
Black Mirror , MasterChef, Young Sheldon.
Football (Chelsea) Basketball, Hockey (world cups).
Email , phone, tickets.
My colleagues might be surprised that i like opera music and i've acted as extra in "game of thrones" and clients that my name is actually "Igor".
13 years, 4 months, 12 days
Tempted to just say anything and everything, but it really is that. From what technology we use, designing solutions for customers, being a 3rd or 4th level support for escalations from the rest of the tech team, so joining in on key meetings and decisions about the company as a whole. Working with the servers, networking, software stacks we use and everything in between. A real jack-of-all-trades, but hopefully with a decent knowledge of most of them!
My first IT role was break/fix IT support, hardware installation, OS imaging machines, replacing parts in servers, fault finding etc. From there I moved into Tibus as a Customer Support Engineer and then over the last 13 years moving through Systems Engineer, Senior Systems Engineer and finally my current role.
I did good in school, with pretty decent GCSE and A-Levels, before attempting University. That was not a good fit for me, it was too theoretical and I didn't enjoy "programming" heavy nature of the Computer Science course, I wanted more hands-on. Some certifications and self-taught courses got me onto my current path and I am proud of that, despite no "degree". I'm a good example that a keen interest and ability to learn quickly can overcome formal qualifications (IMHO).
I would like to say its 100% doing cool new techy things, but I have to balance my day with meetings, planning, projects and engaging with the rest of the team on various issues. Of course any priority or major incident could send that day in a new direction.
The variety. It is most likely the number 1 reason I am still here 13 years later. I like that I get to be involved in a whole range of stuff here. There is no pigeon holeing*, some might hate that, but I love it.
Maddaddam series by Margaret Attwood. I love anything semi-futuristic, post-apocalyptic landscape style. I really enjoyed these as they are based on ideas, technology that exists now, but taken to an extreme.
Contact (the book too of course), but I have watched this movie more than any other and can happily watch it again now.
My dad worked as a music rep when I was growing up, so I got given all sorts of music and listened to his vast library of CDs. As I get older I seem to listen more to older music (70s/80s/90s), but still like newer stuff to like Arcade
Its hard to even keep up with so many quality shows and I make time for most of them (probably too much). I like weird things, and Severance is a good example, I cannot waif for the next season. If you have nerdy interest in computers and the history of that, "Halt and Catch Fire" I cannot recommend enough.
I am hopeless at playing any sport! F1 is the main thing I watch and I will comsume an entire weekends worth during race weeks. I do sometimes like watching (but not playing) Snooker.
In 1989, when I was 10, me and my dad had lunch with Donny Osmond in Dublin when he was over promoting a solo single ("If It's Love That You Want"). He was signed to the music company my dad worked for. I had no idea who he was to be fair.
3 years then left and now another 6 months.
All support related stuff with a focus on networks.
Service desk/hardware/remote support.
I got the CCNA and CCDA for networking.
Could be anywhere from domains to building servers to managing backups to fixing network issues, almost anything.
The flexibility of where I can work and the team - we all get on so well so there's never any problems.
Upgrading the Ultrafast.
Jack Reacher - most of them - I like the thrill.
Hot fuzz - it's just silliness but they're all being serious.
80s music - what needs to be said.
The Expanse - it's amazing.
Email or telephone Tibus.
When I first went to the barbers I left with a scar below my neck.
Just over a year.
Server Set up and Maintenance, liaising with clients and their server requirements, SSL Certificates (authenticating, ordering applying to servers) as well as everyday jobs answering calls etc.
Functional Games Tester - Sony, NHS 111 Service Call Handler, IT Assistant Clare James (Volkswagen)
BSC Computer Animation and Visualization
Daily update meeting with team members, communicating with clients, modifying, building and setting up servers for our clients to use, distributing tickets.
Working with my team!
The SSL projects that end up being tough to navigate the authentication of the cert.
The Art of War - Sun Tzu
The Mighty Ducks - Childhood Classic.
Rock Music, Metal, Rap/Hip Hop
Band of Brothers.
I like a range of sports, mainly Cricket, Rugby and Football. I'm a supporter of Manchester United.
Calling us at Tibus Support
