Closing Date 14th December 2022
Tibus is a team of technical and commercial people. We design, build and then support Internet services for businesses across the UK & Ireland.
We are one of the oldest ISPs in still existence and pride ourselves in our independent spirit.
The work we do is challenging and can be hugely rewarding. Our team ethos is respectful and fun but committed and hardworking.
This is a technical customer service role around email services, domain names, hosting services and connectivity services. Our CSE role is absolutely key for Tibus. You are the first voice our client hears or the first to reply to their email request for help. You set the tone and are often the only reference point for our entire customer experience.
Your job is centred on making sure that Tibus delivers exceptional quality of service for its clients, by offering technical support and advice to them when needed. You will understand what makes for a good customer experience and you will know how to bring the value of that to Tibus customer service team.
You are interested in people and you are interested in technology. You are interested in how customers want to work and you enjoy talking to new voices and building relationships with them. You understand the need for industry leading standards of service and explanation because those are the standards you set for yourself.
You will report directly to the Lead Client Technical Support, but you will work with the Customer Success Manager on a day-to-day basis. You will want to be personally responsible for Tibus standards. You will want to feel that sense of pride in what we do. You will want to learn, every day.
You will enjoy working in a team environment. You will know how to get the best from your peers in Tibus and your colleagues across the wider business. Forming teams and strong working relationships will come naturally to you.
You want to take the next step in your career into a technical service role, working for a small but hard-working Internet Service Provider. You’ll want to be part of a wider group, one of the world’s leading media companies. You’re ambitious. You’re for us. And we’re for you.
Life in Tibus is busy but friendly and professional. Many of us work flexibly, in many different ways. We encourage you to talk to us about the flexibility you need. You might be keen to work-from-home primarily and that is okay by us. But you will know that you are expected to be in our Belfast office as often as is needed to support your colleagues. You’ll be interested in occasional travel to client meetings or other events across the UK & Ireland.
We champion diversity and inclusion and we strive to maximise and encourage every individual’s potential and ensure everyone feels valued. We support this through our Diversity Board, D&I strategy & training, creating more diverse content and our intern and apprenticeship programmes. We also have 8 employee-led networks; Cultural Diversity, News is Out, GenZ, Sustainability Champions, News for Parents, Women in Tech, News UK Christian Fellowship and we are awaiting the launch of our Women’s Steering Group.
We take pride in looking after our amazing talent, supporting the Health and Wellbeing of our staff. We offer private medical insurance covering pre-existing conditions, discounted gym memberships, ClassPass at Home, weekly virtual HIIT, yoga and run club classes, and a ‘Bikes for Work’ scheme, as well as offering opportunities for physio/massage, counselling and legal support.
Other benefits we offer:
A generous pension scheme with employer contributions of up to 5%;
25 days holiday and up to 4 volunteering days per year;
Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks;
Wide range of training available, plus full LinkedIn Learning access.
For the right person, this job represents an exceptional opportunity to join a successful company in a growth sector; and be a key player in steering its future.
The Company is an equal opportunities employer and wholeheartedly supports the principle of equal opportunities for all its employees and for all applicants for employment. It opposes all forms of discrimination in the workplace.
We are a diverse team and so want to maximise every individual’s potential to create a productive environment where everyone feels valued, and where talents are fully recognised and utilised.
This means affording equal access to any employment opportunities within the Company according to your ability, without prejudice or discrimination by reason of race, colour, nationality, ethnic or national origin, religion, belief, gender, sexual orientation, gender reassignment, marital status, disability or age.
To apply for this role please email your CV to [email protected]