Tibus Email Services

Important improvements to Tibus Email Services - which will benefit all customers using our email platform.

Posted on 06 March 2019 -
Tibus BY Tibus

We’ve made some important improvements to Tibus Email Services.

These will benefit all customers using our email platform (mail.tibus.net). 

You shouldn’t need to take action in order for your services to operate correctly after these improvements, but please get in touch if you have any issues, there is no risk of any emails being lost or missed during this process.

Will you be affected by these changes?

If you use Tibus for your email services, then you will be included as part of this upgrade. 

This includes SMTP, POP3 or IMAP. It covers Port 993, Port 143, Port 587 and Port 25. 

It also includes any device that uses Tibus email services, such as:

  1. iPhones, iPads, tablets and Android devices
  2. Printers and fax machines
  3. PCs, Macs and other laptops
  4. EPOS and other business machines that use email 

If you are unsure what settings you use for your Tibus-provided email service, you can check by clicking here and following the user guide. 

Please talk to the person in your company responsible for managing email. If you are still unsure, please feel free to contact us directly and we can help you. Contact us here. 

What are the changes? 

We are upgrading software to ensure the service remains as secure as possible.  This upgrades also enables additional protection, that we will be rolling out to all users across the next couple of months; for example - ensuring that all customers are using new and more complex passwords and encrypted log-ins.

If you access your email via webmail, then you’ll notice a new updated interface that will still look familiar but will be easier to use and navigate.

Why are we making the changes?

We’re continually improving the security of the service for your protection and keeping the service aligned with industry and security best practice. This will benefit all customers by helping keep email secure. 

This will vastly reduce the instances of mass spam, spoofing and of course help prevent your email being compromised. 

The primary objective is for us to help our customers keep their email private and secure, also because Tibus is committed to being a responsible ISP, part of the Internet community across the world. The changes we are making are part of a move of all ISPs to manage their customers email more securely.  

What do you need to do next?

Please check the settings you currently use.

If your settings are incompatible with the new log-in requirements, you will need to change those settings. 

We have created a guide for you to make this change - view the guide here.

We encourage everyone to regularly update their password and the system will now only accept passwords that meet complexity requirements.

Need some more help?

No problem. That's what we're here for. 

Firstly, please check in with whoever manages the email for your organisation.

If you're still having difficulties, please do contact us here.