Tibus - Support

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Hosting & Connect

Run business critical systems online with absolute confidence using our entirely secure hosting and broadband technologies.

Support

Service Status

  • No current service interruptions or incidents. 7 Feb 2011
  • 6th Feb Maintenance window closed. All affected services restored 02.20 GMT. 7 Feb 2011

Phone

Feel free to contact your Tibus account manager directly or call our offices

  • BELFAST: +44 (0)28 9033 1122
  • DUBLIN +353 (0)1 475 1650

Option 1: Hosting, infrastructure and broadband support

Option 2: E-Business and web design queries

Option 4: Accounts and administration queries

Email

You can email your account manager directly through their individual email address or email us via

Our support / NOC facility is open from 8am to 6pm on normal Business Days. We also have a Premium Support facility available for those clients that require full pro-active 24x7 support. Please contact your Account manager or call us for more details.

Support Portal

You can open and track the progress of any open query by logging on to the support portal at http://support.tibus.com. This allows you to access our work management system directly, through a user portal.

This is available to all customers 24x7 and is free. Please speak to your account manager or email support@tibus.com to get your log in details.

Login to Tibus Support Portal