Tibus - Dial-Up - Multiple Locations

Dial-Up - Multiple Locations

Tibus offers a single simple solution for businesses or organisations that require Dial-Up facilities in more than one region. We will project manage the specification and provisioning of the services, ensuring they are installed and configured correctly. If VPN services or specialised security services are required, we’ll ensure there is uniformity across the Dial-Up (and Broadband) services so inter-operability can be achieved from the outset.

Tibus offers a single billing option with almost unlimited flexibility in terms of how that bill is broken down (cost-centres, currencies, circuit IDs etc). It also offers a single point of contact with a Direct Dial number for ongoing support and management. It also offers regular review meetings with the project manager and technical manager.

Support 

Tibus is proud of its reputation for approachable and knowledgeable support. Our team is highly available (no waiting in a Call Centre queue) and are based locally. We encourage our clients to develop technical relationships with individuals in our team, contacting them through their individual email addresses and phone numbers.

Our Support team members are personally responsible for managing each client query through to completion, no matter which Tibus department is involved. You can be sure that your change will be completed or your question will be answered, both promptly and professionally.   

We offer both unlimited e-mail support (support@tibus.com) and unlimited telephone-based support (+44 (0)28 9033 1122 or +353 (0)1 473 1650), allowing us to serve our clients in a manner that best suits them. This support is available from 9am to 5.30pm and is included within the service charge.

Individually tailored support packages can also be developed for clients for particularly complex or specific support requirements. Our lead time is typically 1 day.

Please get in touch to discuss your specific requirements, lead times and support needs.