Case Studies

Client Ten Square (+ Galgorm Manor) - Go to Ten Square (+ Galgorm Manor) website.
Background & Brief

Ten Square is Ireland’s most interesting and innovative hotel development of the last decade. After being awarded a place in Cosmopolitan Magazine’s ‘10 Sexiest Hotels in the World’, this chic hotel has established itself as a firm favourite with visiting celebrities and discerning locals alike.

The Galgorm Country Hotel is currently enjoying one of the UK’s most extensive refurbishment and development programmes – an investment of millions of pounds. Already a popular destination for the demanding visitor, it promises to offer a country hotel facility unrivalled in the UK and Ireland.

Ten Square / Galgorm Hotel required an Internet Services Provider that could advise it on best practice as regards Internet Access, Guest services and core IT infrastructure – appropriate to the needs of its highly discerning clientele.

Services

Tibus provides Ten Square and Galgorm Manor with a broad range of Internet Services:

  • Internet Access for its Guest networks, both Wired and Wireless
  • Integration with core MICROS-Fidelio Property Management Systems
  • Wireless Broadband Access screens for guests without need for assistance from hotel front desk staff
  • Daily operational support for Internet technologies including email and Broadband
  • Hosting for its innovative, award-winning hotel websites
  • IT steering and pro-active support on an ongoing basis
  • True 24x7 monitoring / instant response for systems
  • Email services – fully managed and supported
  • Management of Domain Name portfolio
  • Advice for vendors integrating with its systems such as specialist marketing software and back-office utilities
  • Dynamic Anti-Virus and Anti-Virus services, completed at Domain level.
  • Secure inter-site links and managed VPNs for system integration

Tibus works closely with the Hotels’ senior management and Finance teams, offering clear advice and delivering the solutions – alleviating the need for the client to employ an IT manager.

Results
  • Simple to use, fast and reliable Broadband Access for guests through Wireless and Wired Internet Access
  • Dependable staff Broadband service for critical online business activity and email access
  • Optimised IT infrastructure - core systems shared between sites through secure VPNs between sites
  • Strong online booking revenues through 100% uptime for websites
  • Robust service through minute-by-minute service monitoring and 24x7 response
  • Strong relevant advice on specific future technology developments
  • Seamless solutions through open and positive collaboration with other 3rd party technology providers and advisors
Relevant Web Addresses

Read about the finest accommodation in Belfast at Ten Square.