As part of a major overhaul in the strategic direction of the Post Office in the UK, they launched a range of new products and services in 2004.  These included personal loans, along with personal, home, car and travel insurance products.  They appointed Tibus to deliver the online personal loans elements of this work.  The online channel was a key route to market for them, as was the need to provide their online visitors with an online real time confirmation / rejection of their loan application.

Tibus provides a the following services to Post Office UK

• Consultancy and design on the loan application process online
• Web application development for the communication with the Post Office legacy systems
• Systems integration, with the loan application using the Post Office’s internal legacy approval system to glean its answer, then reporting it back to the user on the website
• A 4 server load balanced mirrored hosting architecture

• Personal loan applications of over £50m
• Post Office beat their targets for number of customers using the online channel to apply for personal loans
• The Post Office UK online real time personal loan application system has exceeded its guaranteed SLA level since its launch

Apply for a loan online with the Post Office UK real time online personal loan application system.