We do everything in-house, using Tibus staff only
We run our own support team in-house, so we can guarantee the quality of what we do. We don’t outsource anything and all of our team are full Tibus staff members.
+44 (0)28 9033 1122
08.00 to 18.00 on all business days. 24x7 support is available for Premium Support customers - call the phone number provided.
We run our own support management system. A unique case identifier is issued for every support request lodged with us.
We welcome face-to-face support.
Just contact us and we’ll arrange a meeting with our technical folks. We normally meet at our client's site, but you're welcome here too.
We have created simple user guides to assist with common issues and queries, read our guides and if you have further questions don’t hesitate to contact us.
We run our own support team in-house, so we can guarantee the quality of what we do. We don’t outsource anything and all of our team are full Tibus staff members.
We’ve been doing support for 22 years. The team itself is hugely experienced. We know what our customers need and what they expect. No learning curves or novice mistakes.
We don’t have a huge faceless call centre. Calls come straight through to our engineers’ desks and they speak directly to you, their customer. You are welcome to email or call our engineers directly, and ask for them by name.
Our engineers will make the changes you need, on the spot. We give engineers the technical privileges they need to solve things on the call. We don’t believe in trying to solve issues by endless, frustrating call centre scripts.
Support queries are where we talk to our customers and when they leave the call or email happy, that’s what actually makes it worthwhile for us. We appreciate this sounds a little "naff", but it’s entirely true.
We are happy to talk to your other suppliers, where some other hosting companies will not. So if you have a website developer for example and you aren’t technical, we’ll talk to them directly on your behalf re hosting matters.
We’ll meet you and your team. We don’t hide away. This is a very common need, particularly in larger engagements. So we’re more than happy to devote time to meeting with our customers and their other vendors. We’ll talk to anyone you need us to.
Our support is provided on an unlimited basis. It is included in your service charges. You can call or email us as much you need to. No meters, no credits, no tokens. Simply contact us when you need to, and as often as you wish.
Ann O'Dea, Editor-at-Large, Silicon Republic
Lori Ryan, Web Development, Easons
Emma Duggan, Web Manager, NIE Networks
Gareth Herron, Advisor to the Bloody Sunday Inquiry, Northern Ireland Office